Blue Sky Solutions provides prompt and practical technical UKG support to swiftly resolve any configuration, reporting, or user access problems. Our team of UKG consultants are proficient in supporting all major UKG platforms, ensuring minimal operational downtime. We offer round-the-clock support designed for teams that require immediate assistance, monitoring system components closely and addressing issues promptly. Whether you encounter payroll lockouts or punch rule malfunctions, our experts are readily available to provide solutions. Additionally, we offer Service Level Agreements (SLAs), ticket escalation, and knowledge transfer to internal teams for uninterrupted continuity of operations.

When your UKG Workforce Management System runs into trouble, you need solutions—not tickets that sit unanswered.

That’s why Blue Sky Solutions offers fast, hands-on technical support. Whether it’s a configuration bug, a reporting issue, or user access problem, our team troubleshoots quickly and effectively. We support all major UKG platforms and ensure minimal downtime for your operations.

Our 24/7 support model is built for teams who can’t afford to wait.

At Blue Sky Solutions, we monitor key system components and respond to issues as they happen. Whether it’s a payroll lockout or a broken punch rule, our experts are one call away from resolution. We offer SLAs, ticket escalation, and knowledge transfer to internal teams for seamless continuity.

In addition to real-time support, we offer a full suite of services to help you get the most out of your UKG system:

System Configuration and Optimization – We tailor UKG modules to fit your unique business needs, from building complex accrual policies to customizing pay rules for union and non-union employees.
Module Implementations – Whether it’s Timekeeping, Scheduling, or Attestation, we manage end-to-end deployments. For example, we recently implemented Dimensions Scheduling for a multi-location retail client with over 5,000 employees.
Data Migrations – Moving from Workforce Central to Dimensions? We handle the entire process—cleaning, mapping, and validating historical timecard and payroll data to ensure a smooth transition.
Custom Reporting and Analytics – We design advanced reports using Cognos and other UKG reporting tools, turning raw data into actionable insights. A popular request is real-time overtime dashboards for department heads.
Security Role Management – We audit and manage user permissions to protect sensitive data. For instance, we help HR teams restrict access to pay rate changes while still allowing department managers to view schedules.
Training & Documentation – We create easy-to-follow user manuals and conduct live or recorded training sessions to empower your internal teams. Our step-by-step training for UKG Navigator reduced help desk calls by 40% for one client.
Patch and Release Management – When UKG pushes out quarterly updates, we test and validate them in a sandbox environment first, so you’re never caught off guard.
Mobile App Setup and Support – We help configure and deploy UKG mobile access, complete with geofencing and facial recognition clock-in for field-based employees.
Audit Preparation – Need to pass a compliance audit? We’ll help you configure system logs, timecard approvals, and historical edits to meet labor and payroll standards.
Integration Support – From syncing with payroll providers like ADP and Paychex to linking ERP platforms like SAP or Oracle, we manage APIs and middleware so your systems communicate effortlessly.

With Blue Sky Solutions, our experienced consultants make sure your workforce technology is reliable, optimized, and ready to scale as your business grows. We partner closely with your team, proactively addressing issues, streamlining workflows, and providing ongoing guidance so your systems remain efficient, secure, and aligned with your evolving organizational goals.

Reliable – Your systems work consistently without unexpected downtime or errors. This means employees can clock in, process payroll, and access schedules without interruptions, keeping daily operations smooth.

Optimized – Technology is fine-tuned for maximum performance. Processes are streamlined, unnecessary steps are eliminated, and configurations are tailored to your exact needs, saving time and reducing frustration.

Ready – Your infrastructure is prepared to grow with your business. Whether you’re adding new locations, hiring more staff, or expanding features, the system can scale and adapt without costly overhauls.